InTension Group Pty Ltd (ABN 29 680 679 832) respects your privacy and is committed to protecting the personal information it collects. This Privacy Policy explains how we handle personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
What information we collect
We collect personal information that is reasonably necessary to carry out our functions and activities, including:
- Contact details such as your name, email address, phone number, and company name when you submit an enquiry or subscribe to our newsletter.
- Project-related information you share with us as part of a scope of work, quote, or contract.
- Technical information collected automatically when you visit our website, such as your IP address, browser type, pages viewed, and referring URL. This is collected via standard server logs and analytics tools.
How we collect information
We collect information directly from you — through our contact form, email correspondence, phone calls, or during site visits and project meetings. We may also collect information from third parties where reasonably necessary, for example from engineering partners or subcontractors involved in a project you've engaged us for.
How we use your information
We use personal information to:
- Respond to enquiries and provide quotes.
- Deliver services you've engaged us to provide.
- Communicate with you about active projects.
- Send occasional newsletters and updates (only if you've subscribed; you can unsubscribe at any time).
- Meet our legal, safety, and accounting obligations.
- Improve our website and services.
Who we share information with
We do not sell personal information. We may share it with trusted third parties who help us operate our business, including:
- Engineering consultants, fabricators, and installers engaged on your project.
- Professional advisors such as accountants, insurers, and legal counsel.
- Service providers who host our website, send emails, or provide analytics, under appropriate confidentiality terms.
- Government or regulatory bodies where required by law.
Overseas disclosure
Some service providers we use may store data on servers located outside Australia (for example, website hosting and email services). Where this occurs, we take reasonable steps to ensure the overseas recipient handles your personal information consistently with the APPs.
Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access or disclosure. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.
Accessing and correcting your information
You have the right to request access to the personal information we hold about you and to ask us to correct it if it's inaccurate or out of date. To make a request, contact us using the details below. We'll respond within a reasonable time, usually 30 days.
Cookies
Our website uses cookies and similar technologies to remember your preferences and measure site performance. You can disable cookies through your browser settings, though some features of the site may not work correctly without them.
Complaints
If you believe we've breached the APPs or mishandled your personal information, please contact us in the first instance using the details below. We'll investigate and respond within a reasonable time. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time. The version in effect is always the one published on our website, with the effective date shown at the top.
Contact us
For privacy enquiries or to exercise your rights under this policy, contact us at info@intensiongroup.com.
